Spitfire Elite

Effective October 28, 2026

Terms of Service

These Terms are an agreement between you and Spitfire Elite LLC ("Spitfire," "we," "us"). They govern your use of spitfireelite.com and our related sites, apps and services (the "Services"). By creating an account, making a purchase or using the Services, you agree to these Terms and to our Privacy Policy.

1. Who can use the Services

You must be at least 13. If you are under 18, a parent or legal guardian must agree to these Terms for you, must make or approve any purchase, and is responsible for your use of the Services.

2. What we provide

Spitfire provides airline interview preparation, including:

  • online courses;
  • live group sessions (such as GET REPS);
  • one-on-one mock interviews and prep sessions;
  • application and resume reviews;
  • AI interview practice (Blaze);
  • conferences and events;
  • a pilot community (The Hangar).

What you can use depends on the package or items you purchase.

No guarantee of results. We prepare you for interviews, but hiring decisions belong to the airlines. We do not guarantee an interview, a conditional job offer or employment. Spitfire is not affiliated with or endorsed by any airline unless we say so, and airline names are used only to describe our preparation content.

3. Your account

  • One account per person. Your account is for you alone. Do not share your sign-in, packages or course access with anyone else. We monitor for shared accounts. We may suspend or end access that is being shared, without a refund.
  • Accurate information. Keep your information accurate, including your interview dates if you want booking priority.
  • Security. Keep your account secure, and tell us right away at info@spitfireelite.com if you think someone else has used it.

4. Purchases, payments and renewals

  • Prices and payment. Prices are shown at checkout in U.S. dollars. Payments are processed by Stripe. You authorize us to charge the payment method you provide for the purchases you make.
  • Packages and credits. Some packages include credits, for example mock interviews or application and resume reviews.
    • Credits do not expire.
    • Credits can't be transferred to another person, and can't be exchanged for cash.
    • Extra credits can be bought one at a time.
  • Blaze AI practice. Access is included for 12 months with the packages that include it. After that you can renew for another 12 months at the price shown when you renew. We do not renew or charge you automatically.
  • Refunds. You may request a refund for online training or a package within 7 days of purchase, as long as you haven't used any coaching session, mock interview or review included in it. Coaching sessions, mock interviews, reviews and conference tickets that have been used are not refundable. Approved refunds go back to the original payment method. If we refund a purchase, access to what it included ends. To request a refund, email info@spitfireelite.com.

5. Coaching sessions and scheduling

  • Group sessions. You can cancel a group session (such as GET REPS) up to 12 hours before it starts.
  • Mock interviews. If you cancel a mock interview at least 24 hours ahead, its credit is returned to you. A mock you attend, or miss without cancelling in time, uses the credit.
  • Strikes. Missed sessions and late cancellations count as "strikes". Two strikes within 30 days temporarily limit you to one upcoming booking at a time for 14 days.
  • Priority. Booking priority depends on your package (for example Fast Pass or 360 Concierge) and how soon your interview is.
  • Rule changes. We may change session rules, capacity and the coaching schedule. When rules block a booking, the booking screen explains why.
  • Professional conduct. Behave professionally in all sessions. We may remove anyone who disrupts a session.

6. Application and resume reviews

  • What a review is. Our reviewers review and give feedback on the application and resume you submit. We do not write your application or resume for you, and you remain responsible for everything you submit to an airline.
  • Turnaround. Turnaround times (for example 3 business days for 360 and Fast Pass, and 5 business days for standard) start once we have all the materials we need.
  • What counts as a submission. Submit through our official review page; reviews sent any other way may not be tracked.

7. AI features

  • Automated feedback. Blaze and other AI features generate automated questions and feedback, which can be inaccurate or incomplete. Use them as practice, not as professional advice.
  • Consent to recording. By using AI interview practice, you agree that your spoken answers are recorded and transcribed as our Privacy Policy describes.

8. Your content

You keep ownership of what you submit: resumes, applications, files, practice answers and community posts. You give Spitfire a limited license to store, copy and use that content only to provide and improve the Services for you. In the community, you're responsible for what you post. Don't post anything unlawful, harassing, misleading or confidential to an airline or employer, and don't post anyone else's personal information.

9. Our content

Our courses, videos, documents, cheat sheets, coaching materials and AI features are owned by Spitfire or our licensors. You may use them for your own personal interview preparation. You may not copy, record, share, resell or publish them, including recording live sessions or sharing course materials, without our written permission.

10. Prohibited use

Don't:

  • misuse the Services or interfere with their operation;
  • try to access accounts or data that aren't yours;
  • scrape or bulk-download content;
  • reverse-engineer our software;
  • use the Services to build a competing product.

11. Third-party services

Some features depend on other companies, such as Stripe for payments and Google for sign-in and video meetings, and on links to third-party sites. Their own terms apply to your use of them, and we're not responsible for their services.

12. Ending your access

  • You can stop at any time. You can stop using the Services, and you can ask us to close your account, at any time.
  • We can suspend or close accounts that break these Terms, including by sharing accounts, misusing content or behaving abusively.
  • What survives. If an account is closed for breaking these Terms, unused purchases are not refunded. Sections 8 to 15 continue to apply after your access ends.

13. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the Services will be uninterrupted or error-free.

14. Limitation of liability

To the fullest extent the law allows:

  • Spitfire won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost earnings or employment opportunities.
  • Our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim.

15. Indemnity

You agree to indemnify Spitfire against claims arising from your content, your misuse of the Services or your breach of these Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas. Any dispute will be resolved in the state or federal courts located in Parker County, Texas, and you and Spitfire consent to those courts. Before filing a claim, please contact us so we can try to resolve it informally.

17. Changes to these Terms

We may update these Terms. If a change is material, we'll post the new version with a new effective date and notify you by email or in your account. Continuing to use the Services after a change means you accept it.

18. Contact